Contact us
General Enquiries
If you are contacting us about a particular project, please email the project team. The project team email address can be found on the project page.
If you have another enquiry, you can contact us by the following options:
Contact form: Fill out our form
Email: NIEnquiries@planninginspectorate.gov.uk
If you are contacting us about a specific project, put the project name in the subject line. At busy times we may not be able to respond immediately.
Telephone customer services: 0303 444 5000
Open Monday to Friday: 9am to 4pm.
Closed on weekends and bank holidays.
Address:
The Planning Inspectorate
Room 3/OP
Temple Quay House
2 The Square
Temple Quay
Bristol
BS1 6PN
Follow us on X: @PINSgov
Further information about contacting the Planning Inspectorate customer services can be viewed on GOV.UK.
Feedback and complaints
The Planning Inspectorate tries to provide the best possible service for its customers. We try to ensure everyone is satisfied with the service they receive. Complaints about the examination process or Examining Authority's final report will be considered and responded to.
How to complain
Complaints should be made as soon as the reason becomes apparent. We will not answer complaints made more than one year after a decision or recommendation.
Complaints should be made in full at the start, providing as much detail as possible. You can send complaints to us using our contact form or by telephone.
Details of our complaints procedure can be found here.
Press and media
Telephone:
0303 444 5004
Email:
press.office@planninginspectorate.gov.uk
The Press office is open from 9am to 5pm on Monday to Thursday and from 9am to 4pm on Friday (closed on weekends and bank holidays).